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Shipping, Returns & FAQ

How orders ship, what the warranty covers, and answers to the questions we hear most.

Shipping & Returns

Shipping & Returns

Shipping

  • Orders ship from our Miami warehouse
  • Orders ship within 72 hours of purchase
  • Free shipping on orders over $99
  • Delivery time depends on the carrier and your location. You'll get tracking by email as soon as the label is printed
  • Local pickup is available by appointment

Quotes & Payment

  • Full payment is required before an order ships
  • Quotes for bulk orders and distributor pricing are valid for 30 days
  • We accept all major debit and credit cards
Return Policy

Returns & Exchanges

01

30 Day Returns

Full rolls can be returned within 30 days of delivery if they are unopened, uncut, and in the original packaging.

  • Email us for a return authorization before sending anything back
  • The buyer covers return shipping
  • A 15% restocking fee applies
  • Refunds go back to the original payment method within 10 business days of the roll arriving and passing inspection
02

Final Sale Items

Some items are made to order or can't be restocked, so they can't be returned.

  • Film cut to length
  • Opened or partially used rolls
  • Samples and sample books
03

Damaged or Defective

Inspect every roll before you install it.

  • Report shipping damage or a film defect within 7 days of delivery
  • Email photos of the box, the label with the lot number, and the issue
  • We'll replace the roll or refund it, and we cover the shipping
  • Film that has already been installed is handled as a warranty claim
Track Order

Where's My Order?

Your tracking link is in the shipping confirmation email. Can't find it? Send us your order number and we'll look it up.

Email Order Number
Warranty

Written Warranty on Every Roll

Every roll ships with a written warranty and a lot number that traces back to production. Color change vinyl carries a 1 year warranty for exterior use when it's installed and cared for according to our guides.

To make a claim, email photos of the issue along with your order number and lot number. Register each install so your warranty is already on file.

Register a Warranty
FAQ

Common Questions

How much film do I need for a full wrap?

Most sedans take 55 to 65 feet of 60 inch film, and SUVs and trucks take more. See the film calculator for a breakdown by vehicle type.

Can I see a color before I buy a roll?

Yes. Order up to 5 free swatches and check them against the car in daylight.

Do you sell to the public or only to shops?

Both. Anyone can order at retail pricing, and shops can apply for dealer pricing.

Can I buy less than a full roll?

Yes. Vinyl is available in 5, 25, and 60 foot lengths.

Do you install film?

Aero Filmz supplies film and tools. If you need an installer, ask us for a referral.

What is your return policy?

Unopened, uncut full rolls can be returned within 30 days with a return authorization. Cut film and opened rolls are final sale. See the full return policy.

How fast do orders ship?

Orders ship from our Miami warehouse within 72 hours. Delivery time after that depends on the carrier and your location.

Can I pick up my order in Miami?

Yes, by appointment. Choose local pickup, and we'll call or email to set a time once it's ready.